Your Privacy

CK11 Privacy Policy — Your information is safe with us

Ck11 believes your personal data belongs to you. Find out clearly what we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
256-bit SSL Encryption
End-to-End Protection
Never Sold to Third Parties
GDPR Compliant
Regular Security Audits

Key Points of Our Privacy Policy

Ck11 holds your trust in the highest regard. Here's a quick summary of the key points.

Minimal Data Collection

Ck11 only collects information that is strictly necessary to provide our services. We never request unnecessary personal data.

Maximum Security

All your data is protected with 256-bit SSL encryption. Credit card and payment details are never stored on ck11's servers.

Never Sold to Third Parties

Ck11 never sells your personal data or shares it with third parties for commercial purposes. That is our firm commitment.

Your Control

You have full control to view, correct, or delete your data. ck11 processes such requests within 30 days.

Cookie Transparency

Ck11 is fully transparent about which cookies it uses and why. You have the option to disable non-essential tracking.

Full information in Bengali

Ck11 is the only platform with a fully English privacy policy. If you have any questions, our support team is always available.

Summary: ck11 respects your privacy. We collect only what's necessary, never share your data without your consent, and store it with the highest level of security.

1 Introduction & Scope

This Privacy Policy applies to ck11 (ck11.bar) and all associated services, mobile apps, and subdomains. By using the ck11 platform, you confirm that you have read and agreed to this policy.

Ck11 treats the protection of user personal data as its highest priority. We comply with GDPR (General Data Protection Regulation) and all applicable international data protection laws.

This policy may be updated periodically. Any changes will be posted on this page, and registered users will be notified by email.

2 Data We Collect

2.1 Information Provided at Registration

Information you provide directly when creating a ck11 account:

  • Full name and date of birth
  • Email address and mobile number
  • Username
  • Residential Address

2.2 Verification Information (KYC)

Additional information may be requested during account verification:

  • Copy of National ID or Passport
  • Mobile Banking Account Details
  • Selfie or facial photo (in specific cases)

2.3 Automatically Collected Information

Certain information is collected automatically when you use ck11:

  • IP address and device type
  • Browser & Operating System Information
  • Login time and session details
  • Gaming history and transaction details
  • Usage patterns via cookies and web beacons
Types of Data Purpose Retention Period
Identity Information Account Verification & Security 5 years after account closure
Transaction Information Financial Records & Legal Requirements 7 years
Gaming History Dispute Resolution & Improvement 3 years
Device Information Security & Fraud Prevention 1 year
Cookie Data Session Management End of session or 30 days

3 How We Use Your Data

Ck11 uses your information for the following purposes:

  • Service Delivery: Account management, gaming services, and processing deposits and withdrawals.
  • Identity Verification: Fulfilling legal obligations, age verification, and fraud prevention.
  • Contact: Important notices, transaction confirmations, and support.
  • Security: Detection of unauthorized access and suspicious activity.
  • Improvement: Improving platform performance and enhancing the user experience.
  • Marketing (Optional): Sending you special offers and promotional updates with your consent.

Please Note: Marketing communications are entirely optional. You can turn off marketing emails at any time from your ck11 account settings.

4 Data Storage & Security

4.1 Technical Security

Ck11 employs industry-leading technology to protect your data:

  • Data secured with AES-256 encryption
  • Transmission security via SSL/TLS protocol
  • Two-Factor Authentication (2FA) Protection
  • Firewall & Intrusion Detection System
  • Regular Penetration Testing & Security Audits

4.2 Physical Security

Ck11's servers are housed in secure data centers with round-the-clock monitoring and strictly controlled access.

Security Tips: Never share your ck11 account password with anyone. ck11 support will never ask for your password.

5 Sharing Data with Third Parties

Ck11 shares your information with third parties only in limited circumstances:

5.1 Payment Providers

Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process your transactions.

5.2 Game Providers

To ensure smooth gameplay, limited session data may be shared with providers such as Evolution and Pragmatic Play.

5.3 Legal Obligations

Ck11 is required to disclose information in response to a court order or a legitimate request from a regulatory authority.

Important: ck11 never sells your personal data to advertising companies or third-party marketers.

6 Cookies & Tracking Technologies

6.1 Cookies We Use

Ck11 uses the following types of cookies:

  • Essential cookies: Login sessions and security tokens — the site cannot function without these.
  • Performance Cookies: For monitoring site speed and performance.
  • Functional Cookies: To remember your preferences and language settings.
  • Analytics Cookies (Optional): Usage patterns are analyzed to improve the site.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may affect certain site functionality.

7 Your Rights

As a ck11 user, you have the following rights:

Right to Access Your Data

The right to know what personal information ck11 holds about you.

Right to Rectification

The right to request correction of any inaccurate data we hold about you.

Right to Erasure

The right to request deletion of your data under specific conditions.

Right to object

The right to object to the use of your data for specific purposes.

Right to Data Portability

The right to download a copy of your data.

Right to Restrict Processing

The right to request that processing of your data be restricted under certain circumstances.

How to exercise your rights: To exercise any of the above rights, email [email protected]. ck11 will respond within 30 days.

8 Children's Privacy

Ck11 strictly does not serve anyone under the age of 18. If it is found that a minor has provided information, that data will be deleted immediately and the account will be terminated.

Parents are urged to monitor their children's internet usage and ensure that adult platforms such as ck11 remain inaccessible to minors.

9 International Data Transfers

As an international platform, ck11 may process your data on servers located in various countries. In all cases, GDPR and international data protection standards are strictly upheld.

When transferring data to third countries, ck11 ensures that the destination country maintains adequate data protection standards or that legally binding safeguard agreements are in place.

10 Policy Updates

Ck11 may update this Privacy Policy from time to time. For significant changes:

  • A public notice will be posted on the website.
  • You will be notified at your registered email address.
  • The date of any changes will be updated on this page.

Continued use of ck11 after any changes takes effect will be considered acceptance of the updated policy.

11 Get in Touch

For any privacy-related questions or requests:

Responses are typically provided within 48 hours. Complex requests may take up to 30 days.

Privacy FAQ

Never. ck11 does not sell your personal data to any third party or share it for commercial purposes. Our business model is built on gaming services — not data sales. That is our clear and unconditional commitment.

Email [email protected] with the subject "Data Deletion Request". Please note that certain data (such as transaction records) must be retained for a specified period due to legal and regulatory requirements. Complete deletion is not possible while an active account remains open.

Yes, ck11 uses the highest industry security standards. Particularly for payment information — ck11 never stores your mobile banking PIN or card number. All payments are processed through each provider's own secure channel. 256-bit SSL encryption is applied to all data transmissions.

There are two ways to opt out of marketing emails: 1) Log in to your ck11 account, go to "Notification Settings," and turn off marketing emails. 2) Click the "Unsubscribe" link at the bottom of any ck11 marketing email. Please note that transaction confirmations and security-related emails cannot be turned off.

Your data is safe — join CK11 today

Maximum privacy protection, transparent policies, and support in Bengali — your data always belongs to you at ck11.

SSL Secured
Your Data Is Never Sold
GDPR Compliant
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