Legal Documents

CK11 Terms & Conditions — In plain language, in English

Please read these rules carefully before you start playing on ck11. We don't believe in hidden terms — everything is explained clearly and straightforwardly.

Last Updated: January 2026

Key Highlights of the Terms & Conditions

By using ck11, you agree to the following terms. Full details are provided below.

Account Registration

A minimum age of 18 is required to register on ck11. Only one account per person is permitted. Providing false information may result in account termination.

Deposits & Withdrawals

Depositing on ck11 is easy with bKash, Nagad, and Rocket. Account verification is mandatory for withdrawals, and a minimum withdrawal amount applies.

Bonuses & Promotions

All bonuses are subject to specific wagering requirements. Misuse of bonuses may result in account suspension. ck11 reserves the right to modify any bonus at any time.

Security & Privacy

Ck11 keeps your personal information secure and does not share it with third parties. You are also partly responsible for safeguarding your own account.

Responsible Gaming

Ck11 supports responsible gaming. Set your own limits, and if you feel you have a problem, reach out to our support team — we're always here to help.

Prohibited Activities

Fraud, money laundering, and any attempt to hack the system are strictly forbidden on ck11. Any such activity will result in permanent account termination.

Important Notice: By using the ck11 platform, you are deemed to have read and agreed to these Terms & Conditions in full. If anything is unclear, please contact us.

1 General Introduction

These Terms & Conditions form a legal agreement between ck11 (referred to as "ck11", "we", or "us") and the user (referred to as "you" or "member"). By using the ck11.bar website and its associated services, you confirm that you have read, understood, and accepted these terms.

Ck11 is an international online gaming platform offering Sports Betting, casino games, slots, bingo, and much more — all operating under a valid licence.

Please Note: The English version of these Terms & Conditions shall prevail in the event of any legal dispute.

2 Account & Registration

2.1 Registration Requirements

You must create an account to play for real money on ck11. Accurate and truthful information is required at the time of registration.

2.2 Single Account Policy

Each person may hold only one ck11 account. Creating multiple accounts by the same individual or household — whether from the same device or IP address — is strictly prohibited.

  • If multiple accounts are found registered under the same person, all such accounts will be terminated.
  • Bonuses earned across multiple accounts will be forfeited.
  • The balance may not be refunded.

2.3 Accuracy of Information

The name, address, and ID details you provide must be accurate. Incorrect information may result in your withdrawal being cancelled and your account suspended.

3 Age Verification & Eligibility

You must be at least 18 years old to create an account or participate in any gaming activity on ck11. No one under this age may use our platform.

Child Protection: ck11 strictly prohibits minors from participating. A national ID or passport may be requested at any time to verify your age.

By completing verification, you confirm that you are of legal age and eligible to participate in gaming. If a member is found to have registered while under 18 years of age, all transactions on that account will be deemed void and the balance will not be refunded.

4 Deposit & Payment Policy

4.1 Accepted Payment Methods

The following payment methods are currently supported on ck11:

  • BKash
  • Nagad
  • Rocket (Dutch-Bangla Mobile Banking)
  • Upay

4.2 Deposit Terms

All deposits must come from your own account. Deposits from third-party accounts are not permitted. The minimum deposit amount is BDT 500.

Warning: If a deposit is made using someone else's mobile banking account, ck11 reserves the right to cancel the transaction and suspend the account.

4.3 Deposit Processing

Deposits are typically credited instantly. If a delay occurs for any reason, it will be resolved within 24 hours. For any payment-related issues, please contact our support team.

5 Withdrawal Policy

5.1 Withdrawal Terms

To withdraw from ck11:

  • Account verification (KYC) must be completed.
  • The minimum withdrawal amount is BDT 300.
  • The payment method used for withdrawal must match the one used for the original deposit.
  • Bonus balance withdrawals are only permitted after the wagering requirement has been fully met.

5.2 Processing Time

Ck11 typically processes withdrawals within 5–15 minutes. During peak hours or when additional verification is required, it may take up to 24 hours.

Tips for Faster Withdrawals: Complete your KYC in advance, use your registered payment method, and make sure the amount you enter is correct.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers on ck11 come with specific terms. By claiming a bonus, you agree to the associated conditions.

6.2 Wagering Requirements

Every bonus comes with a wagering requirement. For example, a 10x wagering requirement means you must wager the bonus amount 10 times before making a withdrawal. The exact requirement is stated with each individual bonus.

  • Bonuses are generally valid for 7–30 days.
  • Any unused bonus will be forfeited upon expiry.
  • Bonus balances cannot be withdrawn directly.

6.3 Bonus Abuse

If betting patterns designed to abuse the bonus system are detected, ck11 reserves the right to cancel the bonus and, where necessary, suspend the account.

7 Gaming Rules

7.1 Betting Rules

Every game and betting category on ck11 has its own set of rules. The rules for Sports Betting, casino games, slots, and bingo are displayed before each game begins.

7.2 Technical Errors

If incorrect odds or payouts are displayed due to a technical error, ck11 reserves the right to void the affected bets. The original stake will be refunded in such cases.

7.3 Disconnection

Ck11 is not liable for disconnections during gameplay. However, the system always retains a record of your bets and game history.

Fair Play Guarantee: All games on ck11 use a certified Random Number Generator (RNG). Live dealer games are operated by third-party studios and independently audited.

8 Prohibited Activities

The following activities are strictly prohibited on ck11:

  • Unauthorised access to another person's account
  • Attempting to hack or exploit the system
  • Betting via bots or automated software
  • Money laundering or use of illegal funds
  • Deliberate abuse of the bonus system
  • Sharing your account with others
  • Creating an account under a false identity

Consequences: Any of the above activities will result in permanent account termination, forfeiture of balance, and legal action where necessary.

9 Account Closure & Suspension

9.1 Closure at User's Request

You may request to close your ck11 account at any time. Contact our support team and the account will be closed within 48 hours. Please withdraw any remaining balance before closing.

9.2 Suspension by ck11

Ck11 reserves the right to suspend or terminate any account that violates these rules, without prior notice or obligation to provide a reason.

9.3 Inactive Accounts

An account with no transactions for 12 consecutive months will be classified as inactive. A monthly maintenance fee may apply to inactive accounts.

10 Limitation of Liability

Ck11 shall not be held liable for the following:

  • User's internet connectivity issues
  • Delays or issues caused by third-party payment providers
  • Misuse of a user's account information (where caused by the user's own negligence)
  • Service disruptions caused by external technical issues
  • Any financial losses arising from gaming activity

Please Note: Online gaming always carries financial risk. Never play beyond your budget. ck11 is not responsible for any winnings or losses you incur.

11 Right to Amend Terms

Ck11 reserves the right to modify, update, or revoke these Terms & Conditions at any time. Notice will be posted on the website before any changes take effect.

Continued use of ck11 after any changes take effect will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact

If you have any questions about these Terms & Conditions, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 within the site
  • Language: Support is available in both Bengali and English

We typically respond within 2 hours. For urgent matters, please use live chat.

Terms & Conditions — Frequently Asked Questions

No — it is strictly prohibited. ck11 enforces a firm 18+ policy. Any account found to belong to a minor will be terminated immediately and no balance will be refunded. Parents and guardians are urged to take appropriate measures to prevent minors from accessing ck11.

If the wagering requirement is not met within the specified period, the bonus balance will be automatically forfeited. However, any real-money winnings already earned from the bonus and held in a separate balance will not be affected. Please refer to the individual bonus terms for full details.

If your account is suspended, email us at [email protected]. In the subject line, write "Account Appeal" and include your registered email address and username. Our team will review your case and respond within 72 hours.

When the Terms & Conditions are updated, ck11 will post a notice on the website and notify users via their registered email address. The "Last Updated" date at the top of this page is always kept current. We encourage you to check this page regularly.

Read the rules? Join ck11 now!

Clear rules, fair games, and fast payouts — welcome to ck11.

বাংলা